• Technology Service Manager Jobs in Chennai,India

  • Standard Chartered Bank Ltd
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Technology Service Manager - ( 1800025018 )

Job Technology

Primary Location ASEAN & South Asia-India-Chennai

Schedule Full-time

Employee Status Permanent

Posting Date 06/Aug/2018

Unposting Date Ongoing

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Contribute to seamless management of high critical incidents and ensuring systematic communication to stakeholders by working closely with PSS Team
Manage SLAs with internal and external teams, as well as, 3rd party vendors
Manage and measure IT Services delivered to business stakeholders as per defined SLAs
Deliver regular reports as per Business and Managements expectation
Drive continuous service improvement to meet business needs
Help to identify, coordinate and implement initiatives and activities that will create efficiencies and optimise technical processing (SIP initiatives- system improvement plans)
Manage relationship and improve partnership with key business stakeholders and senior management, this includes COO, CIO, CTMs and Product Owner
Risk and issues escalation and management
Promote a collaborative team environment that fosters creativity, innovation and high performance
Ensure team members maintain high standard of professionalism in every aspect of their work
To communicate and be the focal point of dissemination of information from management to the team and vice versa
Participate in technology and business working committees

Our Ideal Candidate

Have at least 10 years of experience in supporting critical platforms at a Tier 1 Bank, with strong Banking domain skills
Have been involved in an IT systems integration project or understand the software development lifecycle
Proven experience in having driven stability across the technology platforms through Preventive, Proactive and Predictive monitoring capabilities
Very good knowledge of various technology platforms (which includes databases, OS and application servers such as Websphere, Oracle)
Good communication skills and emotional intelligence to influence key decisions, mediate conflicts and build consensus
Good domain knowledge especially in Transaction Banking
Demonstrate balance of tactical & operational success within an IT applications landscape


Service Management skills and techniques
Good stakeholder management
Strong sense of responsibility and urgency
High learning aptitude, able to learn new products and technology very quickly
A team player who enjoys working with people on all levels, as well as, being able to work independently and under pressure to meet tight deadlines

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:




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