• Technology Service Management TSM Senior Advisor Jobs in Chicago

  • Dell India
  • Chicago
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Dell is a collective of customer-obsessed, industry-leading visionaries We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live But we are more than a technology company we are a people company We recognize that over 100,000 employees across six continents have different interests and aspirations We inspire, challenge and respect each and every one of them, every day And we provide them with unparalleled growth and development opportunities

Are you a professional who has a strong technical background and passion for solving complex issues for customers If so, we would love to hear from you! In this role, you will be responsible for working with key customer contacts at multiple levels You will identify and align business and IT objectives, discover customer pain points, offer recommendations, and recognize current and future IT needs You will play an integral part in helping our customers avoid unplanned outages by providing proactive preventative guidance You will achieve this through the development and maintenance of a support service delivery plan and making recommendations for operational best practices both at tactical and strategic levels You will manage mission-critical support escalations and serve as an active member of the account team with early engagement throughout the sales and product lifecycle If you want to make a difference for Dell and its customers, then this is your opportunity!

Role Responsibilities

- Relationship

Maximizes the value of the customers investment in Dell products and services throughout the end to end customer lifecycle The TSM manages the account and it is the customers advocate
Acts as single point of contact for all support requirements as they pertain to the assigned customers environment
Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers

- Prevention

Requires a general understanding of and technical competence in data center technologies A working knowledge in at least one of the following Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential
Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends

-Optimization

Identifies and leads continuous improvement activities in support of customer or internal business processes

- Support

Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively

- Collaboration

Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness

Requirements

Undergraduate degree and 6 years, or Graduate degree and 4 years of relevant experience
Ability to effectively interact and communicate with Senior Executive to CxO-level personnel
Excellent presentation, communications, and interpersonal skills
4 years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking

Preferences

IT business process certifications (ITIL, Six Sigma, PMP, etc)
Technical certifications (MCSE, CCNA, Server , etc)
4 years troubleshooting complex technical issues
4 years IT infrastructure deployment experience
4 years IT project management experience utilizing an accredited framework
4 years vendor and maintenance management experience
4 years data center management experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Dell will not tolerate discrimination or harassment based on any of these characteristics Learn more about Diversity and Inclusion at Dell

Job Family Product-Services Remote Job ID R75037

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 15th Jan 2020

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