• Technician IV , Control Room - ISD Jobs in United States Of America - 23632381

  • United States Of America, Usa
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Career Area Software Development and Engineering
Job Function Software Development and Engineering
Employment Type Regular/Permanent
Position Type Hourly
Requisition R-95466

What youll do at Processes incoming Customer requests received through various communications (for example, phone calls, email, system software, walk-ups) by correctly determining the needs of the Customer; utilizing Wal-Mart assigning problem tickets; utilizing department-specific terminology in order to direct requests correctly; escalating or resolving critical requests; and routing the Customer to the appropriate individual or department when necessary Ensures tasks are completed accurately and within guidelines by following appropriate documentation procedures; assisting other team members in following guidelines and procedures; notifying management of discrepancies found between documentation and proper procedures; and facilitating the resolution of discrepancies within the documentation Troubleshoots and resolves complex issues by gathering needed information; formulating an action plan; performing actions as designated in the plan; interpreting the results to determine further action; utilizing online documentation, personal experience, and knowledge; and engaging support teams as needed to assist in the resolution of issues Manages and completes Customer requests with minimal supervision by resolving hardware or application failures; assigning requests to other teams as required; following documented processes; and reviewing requests periodically to determine correct priority Obtains knowledge about the business and team responsibilities by observing and interacting with teammates and asking them questions; attending training classes; and completing online computer based learning (CBL) sessions Minimum QualificationsOutlined below are the required minimum qualifications for this position If none are listed, there are no minimum qualifications Minimum Qualifications 1 year work experience in IT, retail, or customer service Preferred QualificationsOutlined below are the optional preferred qualifications for this position If none are listed, there are no preferred qualifications Information Technology, Microsoft Office, Programming Languages, Systems Integration

Minimum Qualifications Minimum Qualifications 1 year work experience in IT, retail, or customer service

About Walmart At Walmart, we help people save money so they can live better This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world Here, your work makes an impact every day What are you waiting for

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Retailing, Consumer Durables/FMCG
Functional Area : IT Software : Software Products & Services
Role : Application Programming
Salary : As per Industry Standards
Deadline : 17th Mar 2020

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