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  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

Comprehends technical specification documents and convert that information into client-facing deliverables such as release notes, help files, instructions, technical information, and frequently asked questions in collaboration with other associates
Determines the clearest and most logical way to present information and instructions for greatest reader comprehension; writes and proofreads easy-to-understand user interface text and online help
Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities
Follows department and corporate standards for communicating to clients Contacts and corresponds with clients as needed to resolve documentation questions or concerns
Adheres to the Microsoft Manual of Styles and Standards and department writing standards while working on multiple documentation projects
Researches and builds knowledge about Fiserv products, services, technology, or concepts to be documented
Creates and uses graphics and illustrations, diagrams, animations, charts videos, or podcasts to elaborate on and compliment technical writing deliverables in order to increase the users understanding
Collaborates with subject matter experts to obtain an in-depth understanding of the product and the documentation needs
Ensures technical accuracy and writing quality, readability, and consistency across the documentation set
Supports a culture of continuous improvement, enriches, and extends documentation to continue to adapt and evolve with changing times
Estimates, tracks, plans, and prioritizes projects assigned; meets deadlines established by team

Values

This person will lead by example, demonstrating both the Fiserv and Learning and Professional Services values

Accountable Be true to your word and deliver what you commit to with high quality Interact with others using above the line behaviors
Collaborative Actively engage with others to help the team succeed Actively listen as well as share ideas and workload respectfully
Innovative Evaluate everything we do and create with an innovative mindset looking for ways to support our clients and improve our processes
Life-long learning / teaching Always looking for new opportunities to learn and own your development plan Consistently share what you know and have learned with others to build up the skill sets of the entire team
Outside-in thinker Use the clients perspective for making decisions putting their needs at the forefront of all your work while holding the rest of the team accountable to do the same
Positive and passionate Maintain an infectious Can Do attitude that is fueled by a passion for our clients and our work
See it, Own it, Do it Maintain a solution-oriented perspective by providing options to resolve a problem when you encounter one Take ownership of the issue and see to its resolution

Basic Qualifications for Consideration

Education

Bachelors degree in Technical Writing, Mass Communications, English, Computer Science or a related field
2-4 years of Technical Writing experience in the financial industry
Knowledge of Microsoft Word, HTML
Knowledge of Madcap Flare or similar authoring tool
Knowledge of online help concepts and understanding of indexing concepts
Excellent writing and editing skills
Professional written and verbal communication skills
Customer focused approach

Additional Skills/Knowledge

Management of your own time
Active listening and communication through multiple mediums including email, verbal, face-to-face, and distance
Interest in research and investigating, creating, and organizing information and processes
Small group interaction skills
Preferred qualifications for consideration
Knowledge of Visual Studio (Team Foundation Server)
Experience working in a Content Management System (CMS)
Experience with Agile methodologies
Experience using source control to manage projects
Certification in Technical Writing

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

Key Skills:

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