• United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk

Your Role and Responsibilities
Do you love writing easy-to-follow steps for non-technical people to help themselves Do you imagine how AI can quickly help people fix common IT problems This position offers the opportunity to do both

The IBM CIO HelpIBM team is seeking a strong Technical Writer to deliver solutions for global IBM internal employees The solutions provide resolution to user issues, optimized help desk agent content for advising customers, and cognitive insights on data and interaction behaviors to improve business processes The intended outcome is faster resolution of issues leading to improved customer satisfaction with support

Job Duties
Work with Content Owners as needed to write user self-help articles for common technical issues agent content for Help Desks to use when providing support
Write dialogues in a brief and concise format, appropriate for Watson to display in multiple digital channels and for Watson to speak in phone-based channels
Analyze historical search and help ticket data to understand the phrases people use to ask for help regarding specific technical support issues
Review content and Watson dialogues in the test and production environments
Generate and edit screen captures, icons, and photos
Utilize Microsoft Excel for data analysis, and review of complex reports

In this position, you can showcase the following skills
Professional Skills
Extreme attention to detail You absolutely sweat the small stuff and show this through your excellent communication and written skills
You are comfortable asking questions and independently tracking down answers and are highly resourceful, creative, and collaborative
Experience with interpreting and iterating based on usability feedback and user research

Writing Skills
Deep understanding of how content and design support each other
Knowledge of creating conversational style writing
Ability to write with awareness of how content fits into the end-to-end user support experience
Ability to find the absolute shortest way to clearly communicate an idea
Keen sense of ownership in what you produce

A day in the life at IBM
Throughout the day, you will collaborate with your teammates and interact with our global product owners all while being based out of our Austin, Texas office
Participate in daily scrums of approximately 12 teammates
Take advantage of our on-site exercise room which includes cardio and weights
Work in an open environment where creativity and can-do attitude is welcome and encouraged
Staying up to date on emerging trends

IBM will not be providing visa sponsorship for these positions now or in the future Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship


Required Technical and Professional Expertise
Experience in writing creative, simple, user-focused, support related content
Experience technical troubleshooting
Demonstrated exceptional writing and editing skills following a style guide
Demonstrated knowledge of HTML and CSS
Knowledge of operating systems including Windows, Mac, iOS, and Android

Preferred Technical and Professional Expertise
3 years experience in writing creative, simple, user-focused, support related content
2 years of professional technical troubleshooting expertise
Knowledge and experience with Agile practice
Familiar with Content Management Systems
Technical IT background, with experience resolving technical issues

About Business Unit
Office of the Chief Information Officer (CIO) owns IBMs IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day Put simply, our mission is to create a productive environment for IBMs 365,000 worldwide employees Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
IBM will not be providing visa sponsorship for this position now or in the future Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Key Job Details CountryUS
CategoryTechnical Specialist
Required EducationHigh School Diploma/GED
Position TypeProfessional
Employment TypeFull-Time
Contract TypeRegular
Req ID283417BR

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

Key Skills:

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