• Technical Writer Jobs in Bangalore,India - 23860411

  • Netapp India Pvt Ltd

Job Description:

Title Technical Writer

Location Bangalore, Karnataka, IN, 560071

Requisition ID 32388

Job Summary

NetApps Knowledge Management (KM) team is responsible for the creation, editing, clean-up, administration, and maintenance of NetApps Customer Support Knowledgebase The team is also responsible for architecting the KCS program within NetApp support org, managing KM teams social media touchpoints and communities, and training and maintaining our chatbot, Elio

As a Technical Writer, Content Strategist for the NetApp KM team, you will be engaged in partnering with cross functional subject matter experts to identify strategic content needs and help develop and maintain high-value, relevant content in our knowledgebase The Content Strategist will also help identify the most suitable/usable content formats (videos, infographics, etc) for complex content and help improve the support content experience for our customers

Essential Functions

Help keep the knowledgebase relevant and updated
Drive established cross-functional processes to anticipate, prioritize and understand user needs to scale-up and improve support content offerings
Leverage data insights and user feedback to improve content usability and findability
Present complex knowledgebase content in user-friendly formats including articles, videos, infographics, and interactive PDFs
Learn and follow Knowledge-Centered Services practice standards when working with the knowledge base
Work on content health efforts in the evolve loop of Knowledge-centered Support practice
Regularly review and respond to knowledge base activity using in-built analytics and other data analytics tools
Edit and publish KB articles for grammar, language, and compliance to style guide(s) and by researching various sources of information and interacting with SMEs in NetApp Global Support and Engineering
Work with knowledge domain experts and KM editors to find solutions to content placement, organization, and structure challenges of some KB articles

Job Requirements


Strong understanding of Content Strategy, Content Design, and/or Information Architecture concepts
Ability to identify, prioritize and resolve content presentation and usability challenges quickly and independently
Experience writing user guides, procedural information, and reference information
Experience working with a customer support knowledgebase and working with knowledge management tools such as Oracle KA, MindTouch, Salesforce Knowledge) will be a plus
Ability to edit content for grammar, language and style Have a keen eye for detail
Proficient in MS Excel, PowerPoint and multimedia tools such as Camtasia, MS Visio
Ability to articulate (written and verbal) complex technical topics clearly
Strong project management, time management and editorial skills
Ability to handle multiple tasks concurrently
Knowledge of disk storage systems, technology and storage protocols (eg NFS, CIFS, FC SAN and ISCSI SAN) preferred
Ability to work collaboratively with employees within the group and across functions
Flexibility to work outside normal office hours as and when required


This individual must work effectively with staff to director-level employees within the function on assigned projects There may be communication with employees in other functions as required
This individual receives limited management direction on new projects or assignments, and on review of activities and priorities
The ideal candidate will be a proactive contributor and subject matter expert


Education and Experience

BA or MA in English or related field
5-8 years of technical writing/editing experience
Experience with KCSv6 will be a plus
Ability to work in a fast-paced environment, juggling priorities and supporting multiple authors and projects
Knowledge of data storage technologies in cluster network and cloud environments a plus
Experience working in a content management system

Job Segment Technical Writer, Engineer, Database, Oracle, Writing, Technology, Engineering, Creative

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Apr 2020

Key Skills:

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