• Technical Support Specialist , Fusion Lifecycle Jobs in Bangalore,India - 25339782

  • AUTODESK
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Position Overview
We are hiring a Technical Support Specialist, Fusion Lifecycle to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products

Do you enjoy solving problems and helping others Are you passionate about customer experience Are you familiar with Autodesk software like Inventor, Fusion 360, Vault or equivalent software tools

Then we would like to hear from you!

You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base

You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University

Responsibilities
Resolve customer issues reported to Autodesk via phone, web, online forums and other channels
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage, etc
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base
Priority handling and escalation of critical issues and monitoring of service level compliance
Perform root cause analysis to mitigate reoccurrence
Escalate customer issues to senior staff as required
Actively manage personal backlog of support requests
Manage customer expectations by providing timely updates on progress

Minimum Qualifications
Bachelors Degree or equivalent
3 years using Autodesk Fusion Lifecycle and/or other Product Lifecycle Management (PLM) applications (Windchill, Teamcenter, Agile PLM, Propel, Aras, Autodesk Vault, SolidWorks Enterprise PDM or ENOVIA)
Experience with any CAD tools such as Inventor, Fusion 360, Autodesk Factory layout, Solid works, Catia, PTC Creo, NX or equivalent tools
Working knowledge of database management systems such as SQL and NoSQL database technologies such as PostgreSQL, MySQL, Cassandra and CouchDB
Basic programming knowledge on JavaScripts or C or C# or NET, HTML
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills
Ability to work in flexible working hours
Strong verbal and written English skills
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment

Preferred Qualifications
Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
Decisive- Making good and timely decisions Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
Accountable- Holding yourself and others accountable to meet commitments
Action Oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
A Nimble Learner- Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
A Team Player- Building partnerships and working collaboratively with others to meet shared objectives
Valuing Differences- Recognizing the value that different perspectives and cultures bring to an organization

About Autodesk
With Autodesk software, you have the power to Make Anything The future of making is here, bringing with it radical changes in the way things are designed, made, and used Its disrupting every industry architecture, engineering, and construction; manufacturing; and media and entertainment With the right knowledge and tools, this disruption is your opportunity Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world

#LI-POST

Customer & Product Support

At Autodesk, were building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law

To all recruitment agencies Autodesk does not accept unsolicited headhunter and agency resumes Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

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