• Technical Support Professional: AMS Jobs in Philippines - 25646626

  • IBM India Pvt Ltd
  • Philippines
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk

Your Role and Responsibilities
L15 Technical Support Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (eg, incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual Escalate to next level (L2 / L3) depending on the complexity of the incident / problem L2 Technical Support Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (eg, incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem

Required Technical and Professional Expertise
Change management skills in Java, Cobol, Web Services
Experienced in the following skills Change Manager/Coordinator
Release Manager/Coordinator
Configuration Manager/Coordinator
Service Management
ITIL

Preferred Technical and Professional Expertise
Change management skills in Java, Cobol, Web Services
Experienced in the following skills Change Manager/Coordinator
Release Manager/Coordinator
Configuration Manager/Coordinator
Service Management
ITIL

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the worlds economy IBM Services partners with the worlds leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Key Job Details CountryPH
StateCAMARINES SUR
CityNAGA CITY
CategorySoftware Development & Support
Required EducationBachelors Degree
Position TypeEarly Professional
Employment TypeFull-Time
Contract TypeFixed Term - Long Term
Req ID288722BR
LocationNAGA CITY, CAMARINES SUR PH

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 11th Jul 2020

Key Skills:

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