• Technical Support Jobs in Noida,India

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Job Description:

Walk in Interview For Technical Support L1 on 2nd July

1 - 3 Years

Noida

Job Description

Extensive experience with Windows XP/Win 7 and Macintosh OS X Familiar with Microsoft
Office 2007/10 with Outlook in an Exchange environment Basic understanding of networking
Proven communication skills, specifically in the areas of active listening and open questioning
Demonstrated strong interpersonal skills telephone, customer service, conflict management,
and negotiating Ability to work as part of a team with minimal supervision

Rotational Shift -24/7 with Voice support experience

Job Location Noida

Responsibilities
1 Answer end-user questions via phone and email on all company supported applications
2 Perform software installations
3 Troubleshoot computer problems
4 Determine source of computer problems (hardware, software, user access, etc)
5 Advise end-users on appropriate action
6 Document resolutions for future reference
7 Link calls to known issues
8 Participate in assigned projects
9 Identify process improvements
10 Perform other duties as assigned

For more details call or whatsapp 9555445010-Annu singh Required Candidate profile

Desirable skills
Experience in a Service Desk/Technical Support environment
Knowledge of ITIL methodology
Familiarity with Adobe products
HTML UNIXLinux system administration
Programming or script writing experience
User Account administration
Familiarity with telecommunications services including VOIP, wireless and video
conferencing
Familiarity with security services including Anti-Virus, VPN, OTP tokens and Digital
Certificates
Experience with relational databases
Knowledge of SQL Database

minimum 1 year and maximum 3 years of experience in international technical support

Salary INR 2,00,000 - 4,00,000 PA

IndustryBPO / Call Centre / ITES

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Role CategoryVoice

RoleAssociate/Senior Associate -(Technical)

Keyskills

server anti virus windows xp wan MS Outlook customer service networking microsoft desktop l1 macintosh windows technical support phone voice support win xp xp microsoft outlook express outlook email

Desired Candidate Profile

Please refer to the Job description above

Company Profile

AK Best Pro Consultants Private Limited

Leading recruitment consultancy

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
BEST RPO

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