• Technical Support Executive Jobs in Noida,India - 25124745

  • Shavsi Global Services

Job Description:

Dear Candidate,
Greetings for the day!
We are hiring forTechnical Support Executive

Roles and Responsibilities

Incident Management-
To ensure all calls are updated and resolved within SLA targets
To endeavor to provide an Above Customer Expectationservice
Undertake first line resolution activities
Participate in on-going review and maintenance of the ITServiceDeskprocesses
To take part in knowledge sharing activities to include both business and technical knowledge sharing

Call Management-
Deliver best practices of call management
To ensure that all calls are logged accurately within ITServiceDesk
Capture detail & correct information pertaining to all inbound calls

Shift Rotation-
To take part in a shift rotation to ensure that adequate cover is provided 7 days per week including weekends and bank holidays

Communication-
Writes and speaks fluently on all aspects of work and communicates effectively
Actively communicate and seek feedback from colleagues and customers
Be proactive in working with others to improve ITServiceDeskcustomer experience

General-
Undertakes any necessary training associated with the duties of the post and participates in training and development procedures
Maintains confidentiality and observes data protection guidelines
Carries out any other reasonable duties in line with their capability

ITSM process + Tools/Technical Skills-
Understanding of ITSM process
Understanding of Ops Ram and Service Now

Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc

Windows 2008/12, Networking concepts, EUC Concepts and associated technologies, would be great if cloud - AZURE/AWS concepts are clear

Experience and personal qualities-

Minimum Of 06 year experience in IT or similar customer support/servicedeliveryrole
Excellent customerserviceskills with a high level of focus on quality
Ability to communicate in a clear and professional manner
Problem solving and analytical skills and ability to work under pressure
Excellent inter-personal skills (verbal and written)
Clear understanding and interest in current and emerging IT technologies
Beneficial to have an awareness of the IT industry in general
An understanding and interest in the use of IT within business functions

Regards

Team HR

Profile Summary:

Employment Type : Full Time
Industry : Management Consulting / Strategy
Salary : Not Disclosed
Deadline : 17th May 2020

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