• Technical Support Engineer with English French or German Jobs in Bulgaria

  • IBM India Pvt Ltd
  • Bulgaria

Job Description:

Introduction
At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk

Your Role and Responsibilities
For our Brand Remote Technical Support team, were looking to hire Technical Support Specialist with client-first mindset and eager to learn In this challenging role, youll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems This role participates in remote technical support of IBM hardware & software products and/or systems

Responsibilities
Respond to escalated customer calls, complaints, questions and queries
Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
Provide answers for general usage and operation questions Provide problem determination / problem source Identification
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
Identify known defects and fixes to resolve problems
Interpret online manuals regarding IBM code and application interfaces
Collaborate with other support centers and business units to provide seamless problem resolution
Demonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certifications
Demonstrating soft skills and technical skills that contributes to client satisfaction
Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)

Required Professional and Technical Expertise
Language skills
Fluency in English and French or German
Education and professional experience
Bachelors Degree (or equivalent) in relevant subject
At least 2 years experience working in the area of Customer support

Skills and competencies
Customer-first mindset with high sense of ownership
Excellent command of spoken and written English (C1 level)
Very good or excellent command of spoken and written French and/or German (C1 level)
Excellent interpersonal, presentation and communication skills
Experience within a Technical Support Center environment
Experience with support processes and procedures
Good computer literacy, OS, including MS Office
Flexibility and ability to deliver in demanding and changing circumstances

Preferred Professional and Technical Expertise
ITIL knowledge and/or certification is a plus
Previous experience in a similar role is a plus
Project management skills are plus
Other foreign languages besides the required here are considered as advantage

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues Our systems power the worlds most important industries and our clients are the architects of the future Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
IBM India Pvt Ltdarfix

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