• Technical Support Engineer - Troubleshooting Jobs in Bangalore,India

  • V5 Systems India Pvt Ltd
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Job Summary

- You will be part of our dynamic technical support team in Bangalore, India responsible to provide technical support for our outdoor security platforms The team is working in synergy with other support centers in Fremont, CA and Las Vegas, Nevada to make sure the most critical cases are handled 24x7

- We are seeking a well-rounded Technical Support Engineer who has a passion for working on IIoT platforms The right candidate for this position will have good communication as well as technical skills and will work hard to maximize customer satisfaction The ability to work with cross-functional teams in a rapidly growing environment is important

Responsibilities and Duties

- You will be responsible for providing technical assistance for V5 products to customers via phone, email, and other channels as appropriate

- Performs advanced problem analysis and isolates problems of moderate to high complexity using fundamental troubleshooting skills and technical knowledge to provide the best solution to our customers issues

- Contributes to the V5 knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention


- Excellent interpersonal communication skills that span both business and technical audience

- Excellent customer service attitude and the ability to interact with customers in a professional manner

- The passion & ability to learn new things

- Be able to work in virtual teams comprising of members of cross-functional teams

- Participate in the conference calls to ensure timely resolution of customer issues

Key Skills

#Technical Support #Applications Support #Defect/Bug Management Process #Defect/Bug Reports #Windows OS #Linux OS #Unix OS #System Support #Troubleshooting

Required Experience and Qualifications

- Minimum 2 years of experience in a technical support

- Bachelors degree in computer science or related disciplines

- Demonstrated knowledge of fundamental IT Networking principles

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

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