• Technical Support Engineer / Spec II Jobs in Bangalore,India - 25313907

  • Kronos Systems India Pvt Ltd
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Description

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Reports design, reliability and maintenance problems or bugs to design engineering/software engineering May be involved in customer installation and training Provides support to customer/users where the product is highly technical or sophisticated in nature

The Technical Support Engineer / Specialist II is expected to deliver high quality, comprehensive Level II technical support on the Kronos Workforce Central Suite of products and technology platform within the Cloud Services Hosting environment Team members are expected to engage in complex application and infrastructure troubleshooting via case work and direct communication with the Cloud Services customer base Candidates for this position will respond, troubleshoot and assist in the resolution of database, application and infrastructure problems encountered in hosted environments

He or she is expected to have prior experience supporting an enterprise sized application and experience is preferable in some of the following areas Database system administration, knowledge of JBOSS application platform, security and authentication methodologies, application performance troubleshooting, network communication and general system administration

The Technical Support Engineer / Specialist II
Provides support for customers within the high availability model of the Kronos Hosting Center (focused on databases, application, infrastructure and performance)
Communicates effectively to both technical and non-technical individuals at various levels internally and externally
Provide expertise as the internal escalation point for infrastructure and technology issues related to the Kronos application and Cloud Services environment
Maintain the highest possible level of expertise in applications, technologies and products associated with Kronos and Cloud Services

Qualifications

The successful applicant will have demonstrated strong technical abilities to resolve a wide range of issues at both the application and technology tiers They will be able to prioritize and work independently while effectively documenting complex tasks They will demonstrate good judgment in troubleshooting and achieving long term problem resolution

Total Years of Experience- 3-5 years with min 2 years of related work experience in Kronos application support

Resource will have technical experience in the following areas
Direct experience supporting application, hosting infrastructure and client-side troubleshooting techniques
Working knowledge of PCs, operating systems, web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms
SQL Server and/or Oracle database experience including scripting, security, and performance tuning
Microsoft Server system administration abilities
SSL, LDAP, Single Sign On knowledge and support experience helpful
Strong ability to multi-task
Comfortable working in rotational shifts

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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