• Technical Support Engineer/Rep I Jobs in Noida,India

  • Kronos Systems India Pvt Ltd

Job Description:

Location

Noida - - India

Function

Customer Service/Support

Ref #

20190004067

Description

The duties of a Technical Support Engineer ( Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center

Responding to Application Alerts based on monitoring tools as first responder
Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
Troubleshoot Application Alerts
Handle Level 1 Escalations and adhere to escalation matrix
Create shareable knowledge using knowledge base and knowledge methodology using tools provided
Ensure operating standards are adhered to and updated as necessary
Manage case-load in adherence to departmental goals/policies

Qualifications

Any Technical qualification in graduation/post graduation
6 months-2years related work experience
Understanding of operating systems, networking technologies/protocols, and software applications
Familiarity with SQL relational database management systems and SQL scripting
Ability to deliver superior customer service
Sound analytical and organizational skills
Excellent oral/written communication skills
Willingness to work on flexible shifts ( including weekends) supporting a 24x7 operation globally

Corporate overview

Youre empowered when youre a Kronite

Want to be part of an elite group of highly skilled professionals We think our employees are a special group of talented, energetic, and innovative people And for that reason, we refer to ourselves as Kronites Kronites care about more than just work We recognize the need to maintain a healthy work-life balance to live inspired In fact, its expected! Youll soon learn that we take work and fun seriously No matter what position you hold at Kronos, youre a Kronite And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond Want to learn more about our culture Follow us on Twitter work4kronos #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions Kronos industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes Tens of thousands of organizations including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
Kronos Systems India Pvt Ltdarfix

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