• Technical Support Engineer - Oracle Cloud CPQ Support Jobs in United States Of America - 25341863

  • United States Of America, Usa
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Technical Support Engineer - Oracle Cloud CPQ Support (Deerfield, IL) - 19001EHS

Preferred Qualifications

Location note** This role is based in the Oracle office in Deerfield, IL not Riverwoods

Do you enjoy programming or solving complex problems

Oracle Cloud CPQ is the number 1 choice of many Fortune 500 organizations in helping their sales team sell more and sell it faster

Oracle Cloud CPQ Support is seeking highly-talented technical support engineers to bolster our existing staff and assist large organizations in supporting their CPQ Cloud implementation

A Technical Support Engineer for CPQ Support you will work directly with customer admins to troubleshoot functional issues and provide guidance on general how-to questions regarding the CPQ product

If you are great working in a customer service environment, enjoy the challenge of solving problems, and have a general coding background, this role may be for you

As a Technical Support Engineer, you will

Troubleshoot coding issues with HTML, CSS, XSL/XML, Javascript and Java-based programming languages;
Troubleshoot issues with CRM integration software including Salesforce, Oracle Sales Cloud, MS Dynamics, and more;
Troubleshoot CPQ related Salesforce functionality and settings and utilize Salesforce Data Loader and APEX Triggers;
Debug Web Service calls in communication with CPQ sites or external sources such as CRMs, ERPs, and others;
Debug output document issues with PDF, RTF, DOCX, Antenna House/PDF Merge, Excel output, HTML output;
Utilize web page debugger tools including Firebug, Web Developer, Web Service debugger tool to solve use cases and test issues with Firefox, Chrome and Internet Explorer;
Reinforce best practices with customers regarding their CPQ implementation Experience may be gained concurrently


BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 30 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (ie CNE, MCSE, CPA, Oracle, etc)
3-7 years experience preferred working on technical projects
Experience and comfort with web programming technologies such as HTML, JavaScript, and XSL
Excellent problem solving, critical thinking, and analytical skills
Quick learner; able to learn new technologies and new programming languages on own as necessary
Knowledge of user interface design and web design constraints
Experience with eCommerce and CRM solutions is helpful, but not required
Experience with Web Services and connecting multiple cloud systems is recommended

Willingness to work off hours (nights and weekends) as urgent customer needs dictate
Committed team player with the ability to function both independently and as part of a team
Must be personable, friendly, and able to work efficiently under time constraints
Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals

Role Summary

Common tasks performed

Identify, develop and execute an individual development plan with minimal management direction
Participate in process planning and make recommendations for improvements to the business
Act as a mentor in assisting less experienced engineers in isolating problems, workarounds and solutions
Champion initiatives and be an advocate for support
Participate in team meetings and encourage knowledge sharing
Act as a process/technical point of contact for your product/competency area
Conduct Technical interviews for potential candidates
Network across competencies, with management & senior resources to gain visibility within the organization
Act as a technical lead when in communication with external customer(s), service delivery managers, 3rd party vendors and managers
Manage all severity and escalated issues within guidelines; Accountable in representing customer expectations and engaging proper internal resources
Proactive in identifying customer needs and facilitates engagement of internal resources to ensure customer success
Consult with management in directing resolution of critical customer situations, including alerts to management on potential escalations
Engage with development as appropriate to review customer bug priorities
Engage in activities designed to minimize duplicate and false bugs passed to development
Create/modify/review knowledge content to include consultative articles
Participate in Beta programs and product/platform testing
Participate in appointed Knowledge Management initiatives
Participate in additional projects as required Assist other departments as needed and perform other duties as required

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means) Able to work with general guidance from senior support engineers and management and, in some areas, may work independently Solutions often take time to develop through research, collaboration or problem replication

Duties and tasks are standard with some variation Completes own role largely independently within defined policies and procedures One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (ie, CNE, MCSE, CPA, Oracle, etc)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Oracle is an Affirmative Action-Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law

Job Support

Travel No

Location US-IL,Illinois-Deerfield

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

Key Skills:

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