• United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

This is an incredible opportunity as this individual will be part of a high performing team that provides superlative service and support to large enterprise clients This position requires excellent technical expertise as well as the ability to engage new clients to achieve successful configuration and deployment of ixias Network Visibility hardware and software

Responsibilities

Assist customers through phone support and occasionally travel for onsite activity on both Access and Vision product lines
Using a wide range of networking and troubleshooting skills, be able to quickly identify issues with products or environment for all layers of the OSI model
Effectively interact with cross-functional teams to provide timely problem resolution
Employ best practices for case management and customer communications through proactive activities and diligent follow-up
Assist customers with use model deployments, device configurations, licensing, and RMAs
Consistently deliver solid performance toward all Support goals such as response times and customer satisfaction feedback
Attend and contribute to team meetings and recurring bug scrub sessions
Apply strong teamworking skills for case resolution and knowledge sharing
Participate in occasional after-hours support

Job Qualifications

BS or MS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/ Wireless domain, industry recognized certifications are desirable
Extensive hands-on IP networking experience in layer 2-4 technologies ranging from subscriber access, routing, load balancing, security and general IP forwarding in IPv4 networks a requirement
Experience in virtual networking deployment
Proven experience with SSL/proxy SSL and TLS session establishment and teardown
Proven in-depth hands-on experience with TCP/IP L2 header manipulation and stripping, and L3 protocols such as VPNs, VPLS, GRE tunneling, etc
Experience on configuration of firewalls, ACLs, access and tunneling protocols
Typically a minimum of 5 years of related experience
Excellent English communication skills (written and verbal) and ability to work collaboratively
Travel as needed for training and customer visits

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Privacy Statement

***Keysight is an Equal Opportunity Employer***

Keysight Technologies Inc is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 26th Jan 2020

Key Skills:

Company Profile:

Company
Keysight Technologiesarfix

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