• Technical Support Engineer Jobs in Pune,India - 25086317

  • Sigma Systems

Job Description:

We are looking for a Technical Support Engineer to join us in Pune, India

Job title

Technical Support Engineer

Location

Pune, India

Reports to

Manager

ROLE RESPONSIBILITIES Accept new incidents as created by customers
Support assigned clients / customer environments in the Cloud by having an intimate knowledge of a clients implementation and critical business processes
Investigate new incidents as reported by customers, or through automated alerts Ensure the issue is properly understood and documented in CRM Gather necessary evidence for triage and incident resolution
Escalate P1 or urgent issues as needed to the appropriate teams and management
Gather necessary evidence for triage and incident resolution
Resolve incident per Sigma triage and resolution processes or escalate to Tier 2 for additional assistance
Communicate regularly with customer and internal resources on status of incident per accepted guidelines
Ultimately responsible for resolution of all incidents opened by the customer
Assist customers with operational issues on the software
Coordinate customer deployments with internal teams
Documentation related to new release which includes release notes and Deployment document

Desired Skills JBOSS Able to maintain an application within JBOSS
UNIX Intermediate-level knowledge, with some experience in maintenance or admin activities
Oracle Intermediate-level knowledge of Oracle (OR another relational database, such as Sybase or MS SQL), such as basic SQLs/queries
Experience in a software development environment or in roles such as technical support, business analysis, project management team, client on-site, or other customer-facing roles
Knowledge of the domain (high-speed data, VoIP), particularly with the cable / Telecom industry
Deployment of Product application in product environment If taken part in any Migration activity is preferred
Basic Networking knowledge is preferable
Basic knowledge of Docker is an added advantage

Education & Experience Experience Requirements 5 years
BE degree in Computers OR Electronics or a related subject, or commensurate industry experience

Sigma Systems is the fastest path to creating, selling and delivering digital products and services The companys portfolio spans enterprise-wide product & service catalog, configure price quote, order management, service provisioning and device management all of which can be deployed in the cloud or on-premise Sigma software is enabling product innovation and business agility at large communications, media and high-tech service providers globally

We offer a fast-paced, success-oriented work environment fueled by the talent, skills and expertise of our employees We offer competitive salaries, performance-based incentives, a world of career opportunities and a comprehensive benefits package

Our corporate values of innovation, dedication and agility allow us to exceed expectations while saluting success along the way

If this sounds like the opportunity for you, apply today to join our team and help us do things The Sigma Way!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

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