Job Description:

Job description Urgently looking for Technical Support Engineer (L1, L2 and L3) for an IT company (Product based) in Noida Good IP and Ethernet networking skills; hands on exposure in

Job Responsibilities Monitoring and administration of Linux servers and applications in 24x7 shifts
Resolving issues as per SLAs
Escalation of issues in a timely manner
Extending expert technical assistance to customers in case any Trouble Ticket gets escalated for high end resolutions
Install patches / fix on customers appliances / system with the prior approval of Technical Consultant and customer
Monitor the flow of Ownership and Escalation
Daily Ownership case scrubs / audits- Thorough check while performing audits (Calls and Cases) is required by an L3 to zero down the defects in troubleshooting and invalid escalation and ownerships
Check whether correct troubleshooting steps are being taken or not Intervene in case any wrong procedure is being followed in order to resolve the case
Feedback- Provide feedback at regular intervals to maintain consistency in the process and technical troubleshooting (documented feedback signed and acknowledged by the giver and taker)
Document resolutions provided and share with the team
Reporting- Weekly report of the activities undertaken to be provided to the HOD / Manager
Provide training to team as well as customers in order to enhance their knowledge and skill set to handle the customer queries / complaints more effectively and efficiently

Requirements 0-7 years of relevant experience
Must possess excellent written and verbal communication skills
Good IP and Ethernet networking skills; hands on exposure in installing and managing routers and switches
Prior experience in usage, installation and management of NMS systems is desired
Good aptitude to troubleshoot complex Network issues
Knowledge of monitoring tools and packet analyzers like Wireshark and sniffer will be added advantage
Strong knowledge in Linux administration
Basic knowledge of Linux shell scripting
Certifications in RHCE, CCNA would be an added advantage
Willingness work in 24/7 working environmen

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
Inventum Technologiesarfix

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