• Technical Support Engineer Jobs in Hyderabad,India - 23845976


Job Description:

Technical Support Engineer Technical Support Hyderabad, Telangana


Knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting
Experience on hardware troubleshooting, installation, configuration
In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013)
Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients
Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them)
SLA Management & Good knowledge of IP addressing
Address user tickets regarding hardware, software and networking
Maintain computer peripheral devices and all inventory
Knowledge of Patches installation - User End (from SCCM / WSUS Server)
Good knowledge of Domain environment - AD (User creation & policies)
Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction
Knowledge of type of Data backup & applications Desktop, Laptop & server issues
Network Protocols (TCP/IP, http, UDP, etc)

Roles & Responsibilities

1) Assist & respond to technical and customer queries

2) Ensure all contacts are documented using the tracking tool

3) Ensure customers are satisfied with services offered

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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