• Technical Support Engineer Jobs in Gurgaon,India

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Job Description:

Technical Support Engineer

Our purpose is to use the power of communications to make a better world For each other, for our customers, for society and our communities We need you to help us do this

Why this role matters

Purpose of Role

Implement the technical design, Troubleshoot and understand

Improve the technical competence of the GCS implementation in global environment

Support large & complex contracts during the implementation, delivery phase

Facilitate pull through business in a delivery of Datacenter/Routing/Switching/ Load balancing designs

What youll be doing

Job Responsibilities

Responsible for Network Operation, resolving incident for Wireless devices

Work on critical and major incidents on priority basis and have a resolution driven approach

Work on escalated cases from lower tiers and engage required resources like TAC if required

Good hands on on LAN/WAN/MPLS technologies

Maintain a knowledge base of key learnings from prior experience/incidents

Work with technical implementers to improve design as and when required

Liaison closely with other BT departments like technical designers to ensure timely and appropriate resolution for WAN incidents and implementations

Assessment of technical risk related to Wireless LAN controller upgrades

Provide risk-free and timely resolutions to clients

To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

Well also need to see these on your CV


Must have professional experience in Cisco LAN/WAN environment

Hands on experience on 2900, 4300 and other Cisco router models

Must have high level understanding on OSPF, BGP, DHCP,DNS, HSRP, STP

Must have good understanding and hands on experience of various switching platforms

Must have in depth knowledge of cisco WAN technologies

Good to have experience on Cisco Prime ,NCS

Good to have have hands-on on all Cisco Aps like 1242, 3800, 3700,1100, series

Must have high level knowledge of routing protocol like EIGRP, OSPF, BGP, static routing etc

Must have high knowledge of STP, RSTP and other switching technologies

Effective inter-personal, leadership, communication and presentation skills; and ability to work within technical teams

Should have worked in Global environment and have supported client in 24/7 environment


Networking LAN/WAN/, TCP/IP, DNS, ACL, Routing, VLAN

Router & Switches


Wireless Cisco WLC AP

CCNA/CCNP Wireless preferred

Why choose us

Were looking for people wholl help us fulfil our future ambitions
And their own Find out why now is the most exciting time in our history

Our culture

Using the power of communications to make a better world What we stand for and how we like to do business

Life at BT

Find out more about what makes us tick See what our people say about what its really like to work here

Find out more

Our company

Were the worlds most established telecoms company We employ over 100,000 people in over 180 countries

Find out more

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 12th Feb 2020

Key Skills:

Company Profile:


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