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  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Overview

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers This technician will provide support via phone, web, email, chat and other channels as required

Responsibilities

- Taking ownership of customer issues reported and seeing problems through to resolution

- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Provide prompt and accurate feedback to customers

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of knowledge base tech notes and articles

Requirements

Must Haves

- Good in problem analysis, troubleshooting, requirement analysis

- Solid verbal, written, presentation and interpersonal communication skills

- Fast learner and can pick up new technologies

- Capable of working on a cross-functional team to solve business & tech problems

- Willing to work in US shift

- Ability to make complex technical matters easy-to understand even for non-technical people

- Highly driven individual with an execution focus and a strong sense of urgency

- Self-directed and resourceful / entrepreneurial experience and attitude

- High level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality

- Handle details accurately and in a timely manner

Good to haves

- 1 years experience in Customer Support within an enterprise software organization

- Knowledge of SaaS business model, SaaS technologies, and related applications

- Experience with ITSM and ITIL a big plus

- Knowledge with web dev technologies (JavaScript, HTML, CSS) a big plus

- Proven time management skills in a dynamic support environment

- A background in engineering or support

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th May 2020

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