• Technical Support Engineer Jobs in Bangalore,India

  • VMware Software India Pvt Ltd
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

VMware is the leader in cloud infrastructure, business mobility and virtualization software A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace
With 2014 revenues of $604 billion, VMware has more than 500,000 customers, 75,000 partners, and 18,000 employees in 120 locations around the world At the core of what we do are our employees who deeply value execution, passion, integrity, customers, and community Want to be part of a compassionate community that thrives on architecting whats next in IT Learn more at
Why work for our Division
The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries GSS provides time-zone optimized coverage throughout five support centers globally The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure
Job Summary

As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges

Essential Functions

Resolve customers issues via the telephone, email or Webex session
Reproducing issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Escalate issues in a timely manner according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Create new knowledgebase articles to capture new learnings for reuse throughout the organization
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
Troubleshoot and engage with engineering on customer reported issues
Able to handle escalations with customers at a technical and management level
Visit customer location to handle escalations and periodic synch up meetings
Participate in testing alpha and beta products, help customers adopt
Be an advocate for virtualization
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise

Requirements

Experience dealing with various global customers, maintaining and establishing relationship with them
Capable of running status calls with the customers to keep them up to date with all relevant opened issues, and on-going projects
Experience in providing Windows/Unix/Linux/Storage/Networking technical support to enterprise customers
Experience designing and/or supporting large enterprise deployments
Good practical working ability with Windows/Linux/UNIX utilities, including editors and command shells
High communications skills and fluent in spoken and written English
Work experience of 8 Years in Technical domain

Educational Qualification

Bachelors Degree
Experience in providing voice based Technical Support is a key requirement
CCNA / VCP / RHCE / MCSE / VCAP will be an added advantage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Company
VMware Software India Pvt Ltdarfix

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