• Technical Support Engineer Jobs in San Francisco

  • Birst
  • San Francisco
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Technical Support Engineer (Appliance Support) San Francisco, CA

Company Description Birst is the clear leader in Cloud Business Intelligence (BI) and Analytics for the Enterprise, and both Forrester and Gartner agree Birsts Networked BI platform redefines the way BI is delivered and consumed, eliminating analytical silos to dramatically improve the speed, alignment and economics of BI across the enterprise Built on top of Birsts next-generation, multi-tenant cloud architecture, Networked BI enables centralized and decentralized BI applications to be transparently connected via a shared analytical data fabric, uniquely delivering both local execution and global governance

Today, Birst serves thousands of organizations across the globe by making trusted enterprise business data a part of everyday operational decision making Learn more at wwwbirstcom and join the conversation BirstBI

Job Description Technical Support Engineer (Appliance Support)

San Francisco, CA

Do you like quick prototyping to understand how things work Do you find yourself building nifty tools for often-encountered problems in your day-to-day work Are you looking for an opportunity to see the end-to-end workings of a software product Are you looking to hone your programming skills by reverse engineering a problem from logs through to the code Are you looking to get customer-facing experience as part of expanding your overall skill set If you find yourself saying yes to these questions, then know that we are looking for you!

We are looking to hire a Support Engineer who will evolve into a technical expert to help Birst customers resolve technical issues that they encounter with their Birst solution

You will prioritize and juggle competing issues from customers and not miss a beat on the details or follow-up You will own the technical issues that you receive from customers and do whatever it takes whether its going through the logs, searching the Internet or the code base to identify the root cause of the issue or collaborate with the Operations or Engineering teams to come up with a solution for our customers

Qualifications Bachelors degree in Computer Science (highly preferred)
Prior experience of working in a technical support environment or customer facing role (plus)
Excellent communication, analytical and problem-solving skills
Ability to collaborate over email or phone with colleagues and customers
Hands-on Hardware and Software troubleshooting experience
5 years of experience with managing Windows & Linux Servers in an enterprise environment also including a strong knowledge of Windows/Linux architecture, TCP/IP, HTML, XML and a strong understanding of the Internet
Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc
Familiarity with load balancing, firewalls, etc
Proficient with network tools such as iptables, Wireshark(tcpdump), HAProxy, etc
Experience with IIS/Apache, Tomcat/JBoss/Weblogic, MySQL/MSSQL, AWS, Redshift, SoapUI, VMWare, HyperV and Oracle Virtual Box
Experience installing, monitoring and managing of various network and security appliances
Ability to read, understand SQL (plus)

Additional Information What do our perks look like

Pre-IPO Equity

Top salaries for top talent

Competitive medical, dental & vision insurance for you and your family


Top health care, dependent care and commuter benefits

Healthy snacks and catered lunches

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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