• Technical Support Engineer Jobs in Ahmedabad,India - 25330474

  • THOMSON REUTERS CORPORATION
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Technical Support Engineer - Level II
Job Location Ahmedabad, Gujarat
Experience 1 Years

Candidate must be flexible in shift working between 8 AM to 11 PM IST

We are seeking an individual who is a quick learner, can think on their feet and is ready to take on the challenge of working in a dynamic support team based in India
You will be working closely with the operations/support and development teams

Key responsibilities
-----------------------
Liaising with 1st level support team in order to provide operational and functional support of the web applications
Analyze incoming requests, make initial determinations, and prioritize appropriately within a dynamic workload
Monitors and tracks all tickets, provides tickets status updates at regular intervals and communicates accordingly
Investigate and troubleshoot application related issues raised by the users/clients
Effectively communicates procedural and technical issues within product development team for resolution of any product related bugs
Working towards team contribution to get excellent results

Required skills/experience
------------------------------
Java Web Application development / support experience
Knowledge of web technologies, JSP, HTML, XML ,CSS, JavaScript
Knowledge or prior work experience on any application server (Apache Tomcat preferred)
Ability to write custom SQL script
Familiar with web application build, deployment & monitoring process
Programming/debugging/troubleshooting skills in Java language
Ability to analyse application and server logs, error interpretation
Proven problem solving ability
Strong organizational, communication skills and detail oriented
BS/MS Degree in Computer Science or similar technical field

Desirable skills
-------------------
Experience in a client facing role providing support in a software development firm / environment
Knowledge of different web browser behaviours, understanding of plugin and computer settings that can affect web applications
Knowledge of different OS (Windows, Mac OS, and iOS)

At Thomson Reuters, we believe what we do matters We are passionate about our work, inspired by the impact it has on our business and our customers As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own

As a global business, we rely on diversity of culture and thought to deliver on our goals To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law

Intrigued by a challenge as large and fascinating as the world itself Come join us

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Locations
Ahmedabad-India

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Research/Surveyor/MR
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

Key Skills:

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