• Technical Support Engineer for SAP Fieldglass Jobs in Bulgaria - 26175898

  • SAP Labs Pvt Ltd
  • Bulgaria

Job Description:

City Sofia, 23, BG

Company SAP

Requisition ID218207
Work Area Software-Design and Development
Expected Travel 0-10 PERCENT
Career Status Professional
Employment Type Regular- Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

We are currently seeking a Support Engineer to provide back end/technical support for all users of the SAP Fieldglass application, our proprietary services procurement application The successful candidate must have working experience creating and editing SQL, preferably T-SQL, on a day to day basis to resolve issues The ideal candidate must also have exceptional analytical, critical thinking, and troubleshooting skills

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need

Key Responsibilities

Providing exceptional support to internal teams regarding any system issues that have been escalated to the Technical Support Engineering Team in accordance to Service Level Agreements
Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Properly document results of analysis and obtain internal team and external clients/partners sign-off on solutions and/or processes
Serve as a liaison between various internal teams such as Development, QA, DBAs and Professional Services
Become an expert in all facets of the SAP Fieldglass proprietary services procurement application

Participate in special projects and teams when required as well as take part in meetings with clients technical personnel as required
Communicate complex issues both at a technical and non-technical level to different audiences
Have the foresight to identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
Contribute in creating documentation for both internal and external use
Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the SAP Fieldglass application and/or clients business processes
Participate in weekend support activities and extended coverage if required

We are looking for

BA/BS in Business, MIS, Computer Science or equivalent industry work experience
3 years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
Proficiency with MS Excel, Access, Word and PowerPoint is required, and knowledge of Java code would be highly advantageous
Client facing experience a plus
Must show strong analytical skills and can translate business requirements into technical solutions
Outstanding interpersonal & communication skills as this role requires close collaboration across various business levels & technical teams
Candidates must have the ability to react to customer needs and requests, through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly commit to tasks and meeting deadlines
Must show an ability to apply problem-solving techniques to application, environment, and to data issues
Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously
Solid work ethic and dedication to producing high quality accurate work


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Technical Support, SAP, ERP, Engineer, Database, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th Aug 2020

Key Skills:

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