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  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Technical Support Engineer for Automation & Control - 004MHG

Technical Support Engineer Industry

Do you want to work for Worlds best kept secret

Not everyone knows us And fewer may even see us

But we are the global specialist in energy management and automation

We are Schneider Electric

In everything we do, we make sure that even while you are a sleep, Life is On

Schneider Electric is looking for a fulltime engineer (40 hours) (m/f), working on a national role, based in our headquarters in Uccle (Brussels)

Mission, tasks and responsibilities

Improve Customer Satisfaction by providing a high quality professional Primary Technical Support for Automation & Control Schneider Electric customers

You resolve, close or escalate technical customer queries particularly regarding technical information on products, prices, discounts, application information during the pre-sales, sales & after-sales process
You take ownership and ensure the customer is satisfied before closing any request
You assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns
You detect opportunities to serve the customer while addressing customer support requests
You coordinate with relevant Quotation, Sales or Marketing contacts for special prices

Its also important you are willing to

Develop skills relating to new products, technologies and applications
Communicate to relevant Quality, Sales & Marketing people
Liaise between customers, after-sales and marketing regarding product quality returns
Identify new business opportunities, define and quote product and equipment from customers requests

Your responsibilities

You provide first level of technical pre-sales & post-sales support on Industry (Automation & Control) product selection and application information by phone, email and chat eg product installation, technical characteristics, technical complaints
You are responsible for back-up (Dutch, French or English languages) of tasks performed in the Customer Care Center (technical support, generalist, lead management, etc)
You issue quotations in line with customer requests and required standards eg cross references, configuration, mix of products in cooperation with local country representatives
You do ongoing proactive research and training on new products, technologies and applications

You participate in the Customer Care continuous improvement processes by dealing with complaint and knowledge management

Qualifications

Requirements

Education Technical Support Center Specialist (Industry)

We are looking to hire a Master or Bachelor in Electrical Engineering with experience in a Technical Support, Inside Sales and/or Customer Service environment

Industrial Engineering Degree with 2-4 years of work experience
Graduate Degree with 3-5 years of work experience

Fields of experience
Electricity, Electrical Distribution, Energy Management
Protection, Control and Management of electrical systems
Automation & Control solutions, Electronics,
Frequency Drives & Softstarters
Programmable Logical Controllers (PLC)
PLC Development Software (STX = structured text, Function blocks = FBD and/or Ladder)
Visualization systems (HMI)
Communication protocols (Modbus, Ethernet, etc)
Electrical Distribution and Protection (Contactors)

Fluency required (=speak, read and write)
Primary > Dutch and French
Secondary > English

Technical helpdesk experience, working electrical knowledge and experience on Schneider Electric products is a big plus
Excellent interpersonal, communications and time management skills but also being able to work towards individual and team goals and show flexibility to learn quickly
Have the capability to understand customer request by using your problem-solving skills and demonstrate an attitude to understand and explain technical information (verbal and written)

Primary Location BE-Brussels-Capital Region-Brussels

Schedule Full-time

Unposting Date Ongoing

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : Engg. project Mgmt./site Engg./Civil Engg.
Role : Electrical/Electronic
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
Schneider Electric Pvt Ltdarfix

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