• Technical Support Engineer Client Services Jobs in United States Of America - 25119167

  • Exterro
  • United States Of America, Usa

Job Description:

We are looking for an E-Discovery IT Support Specialist This is a client facing role supporting both internal and external customers in a fast paced client focused environment This role will respond to the challenging needs of our Fortune 1000 and Am Law 200 customers

An Exterro IT Support Specialist is a product expert and establishes relationships internally to ensure the highest level of service and quality of our client configured product releases and client support program This position reports directly to the Director of Client Success and works cross functionally with our engineering, implementation, and support teams playing a key role in the excellence and quality of our organizations service delivery

The ideal person has a broad range of technical knowledge and great troubleshooting skills Knowledge of E-Discovery or Legal industry

Roles and Responsibilities

Work with customer resources to successfully support and triage Fusion support tickets
Confidently provide responsive and exceptional customer service to new and existing customers
Provide web-based support for our Fusion customers
Assist and guide client support requests to conclusion
Capture client feedback and participate in product issue resolutions and product enhancement efforts
Provide ongoing communication with Exterro Implementation leads and assist projects as necessary

Skills and Experience

Bachelors Degree and a High level of professionalism required
Minimum 3-5 years of application support experience
E-Discovery experience is a plus
Excellent written and verbal communication skills
Preferred working knowledge of Java, J2EE , UNIX, Linux, Windows At least one year experience in Java
Working knowledge of Webservers (Apache), Application Servers (JBOSS, TOMCAT, Oracle 10/11g, WebLogic) Databases - SQL, REDIS, Cassandra, SOLR
Experience with troubleshooting
Proven ability to work on multiple projects at the same time
Desire to own and solve issues is a must
Must possess the aptitude and willingness to do what it takes to learn new skill
Proven ability to facilitate software quality assurance practices
Strong documentation skills with Microsoft Office Suite of products
Windows, Linux, IBM server hands-on experience preferred
Relational databases (like MySQL, SQL Server, or Oracle) and SQL queries hands-on experience preferred
Remote support experience assisting end-user and technical support related issues
Ability to facilitate an initial root cause analysis and mitigate client escalation quickly
Can identify, triage, and/or resolve complex technology issues in an enterprise environment
Demonstrates communication etiquette
End user training experience a plus

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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