• Technical Support Engineer 3 Jobs in Bangalore,India - 25314097

  • Netapp India Pvt Ltd
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

General Description We at NetApp Inc are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage Ultimately, you will be a person our customers trust They will rely on you to provide timely and accurate solutions to their technical problems If youre a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges simply, wed like to meet you
Primary Job Functions
Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios
Provide troubleshooting and technical support via phone, Web based tools and email
During problem escalations, act as a liaison between customers and Engineering support
Collaborate with other teams and experts whenever required to solve complex technical issues
Continuously develop skills leveraging several learning tools available at NetApp Inc Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
Research, document, and escalate cases as needed
Be flexible in working in shifts (4AM IST to 6PM IST)
Able to address multiple customer issues simultaneously
Directly support customers with exceptional verbal and written communication and troubleshooting skills
Active participation in Knowledge base creation, trainings, and other documentation activities

Job Requirements

Proven experience with at least 3 of the following protocols and applications
NFS, the UNIX remote file sharing protocol
CIFS, the Windows NT remote file sharing protocol
SAN connectivity methodologies for storage systems
TCP/IP and Networking
RAID
Data ONTAP operating system
The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc)

Desired Skills

Must have at least 1 or more areas of expertise such as
o NetApp hardware platforms and peripheral devices
o Data ONTAP operating system and NetApp High-Availability (HA) technology
o UNIX/Linux configuration, administration and technical support
o Microsoft Windows environment configuration, system administration and technical support

o NAS and/or SAN storage and surrounding infrastructure
o Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)
o NetApp Cluster-Mode Storage Solutions and related technologies
o The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
o Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
o NetApp Storage Management Software Suite
o NetApp Data Protection Software and related

Education

Typically requires a minimum of 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience

Job Segment Technical Support, Engineer, ERP, Oracle, Database, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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