• Technical Support Engineer 2 , Quote to Book Jobs in Philippines

  • Emerson Electric Co India Pvt Ltd
  • Philippines
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Technical Support Engineer 2, Quote to Book

Requisition ID ( 19008763 )

Primary Location Philippines-National Capital Region-Quezon City

Job Function
Description

To provide technical sales and application support to Emerson Process Management Australia and New Zealand in generating quotation and managing orders for ANZ operating units

Responsibilities

Duty 1 Proposal/Quotation Management

Product Model Configuration (Model Selection, Sizing and Configuration)

Validates and Checks customer-provided model code for correctness and applicability based on customer specifications and current product offerings

Reviews individual instrument specifications / requirements and selects appropriate model code and service offering All products are based on current product and service offerings

Identifies service offering based on customer requirements

Updates Clarification Deviation Assumption list

Reviews configuration datasheet and validates against customer requirements Perform automated sizing for the selection of the proper unit

Analyses customer requirements and provides recommended product features and build model

Identifies product suitable to replace an obsolete or competitors unit based on sizing or information from the old product

Validates correctness and applicability of non-standard product (with special or buy/resale) provided/recommended by appropriate support group

Identifies service offering based on customer requirements

Builds product model string based on customer requirements for 1-3 types of technology System aided tool is used for the final model built

Prepares Clarification Deviation Assumption list

Lead Time Determination

Provides product lead time based on system data (standard product lead time)

Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time)

Determines appropriate supplier, locations, factory to shorten lead time for quotes, orders

Pricing Determination

Generates and submits Gross Profit Report for approval

Calculates documentation/ service cost and fills out document/service quote form as part of proposal

Collates prices from system or price book

Coordinates with the supplier/factory/other support group to obtain product and service pricing

Populates the price in the quoting tool upon receipt from suppliers

Verifies and applies pricing based on project agreement

Validates and calculates pricing using offline pricing tools

Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority)

Calculates documentation/service cost and fills out document/service quote form as part of proposal

Calculates Freight and packing cost based on payment terms and customer delivery address

Proposal Document Creation

Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system

Generates new or revised proposal

Escalations Handling

Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group

Escalates ITC Issues Escalates requests for model creation to the appropriate support group

Escalates model configuration issues to product configuration solutions team

Escalates requests to Tool Administrator for systemsrelated concerns

Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group

Coordinates with other teams/support to complete the request of customers Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations

Meetings and Records Management

Attends emergency/kick-off meetings with other functional groups (including Operations and Team Meetings)

Logs Inquiries

Records New Customers

Saves/Uploads/Archives Communication Records (Filenet, OCM, GMS, CRM, Shared Folders, SharePoint)

Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc)

Monitors incoming emails in common mailboxes

Acknowledges receipt of customer emails/POs/RFQs

Updates order/quote records/data/status in Business System

Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems

Duty 2 Order Management

Commercial/Technical Screening

Checks for Completeness of Commercial Requirements for Tier 0/1 Orders Provides product lead time based on system data (standard product lead time)

Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time)

Validates and calculates pricing using system tools

Check and extracts customer-specific information from business systems

Identifies Order Tier

Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority)

Calculates documentation/service cost and fills out document/service quote form as part of proposal

Calculates Freight and packing cost based on payment terms and customer delivery address

Resolves escalations for international trade compliance

Order Entry

Enters Data/Order/Items into Business System

Generates/Send Customer Order Acknowledgement

Coordinates with Factory personnel/reps, Inside Sales and Customer Support Teams to monitor the status of RFQs, orders, buyouts, shipment Holds, Shipment Status, and Inspections

Performs Quality Check on Orders from Junior Peers

Escalates commercial inquiries to factory / Analyzes, qualifies, and completes Change Order Requests for Tier 0/1

Duty 3 Workload Management

Allocates Requests/Tasks/ Emails to appropriate individual/support group

Duty 4 Continuous Improvement and Innovation

Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management

Internal

ANZ Sales Team

ANZ Customer Support Team

Business Units Support Teams

Procurement Team

Manila Leadership Team

MANZAT Team Members

External

End-customers

EPCs

Local Business Partners

Requirements

Education

Degree in Engineering (eg Instrumentation and Control, Chemical, Mechanical, etc)

Job Related Experience

Minimum of 15 years actual experience in proposal generation and order management for process automation, control and optimization technologies and services

Specific Knowledge

Basic knowledge of Instrumentation Engineering Principles

Basic knowledge Microsoft office applications

Technical knowledge on Instrumentation products

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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