• Technical Support Consultant Jobs in United States Of America - 23845834

  • CGI Information Systems and Management Consultants Pvt Ltd
  • United States Of America, Usa

Job Description:

Technical Support Consultant Category Service Desk / End User Services

City Cleveland, Ohio, United States

Position ID J0519-3090

Employment Type Full Time

Position Description CGI is currently looking for a skilled and motivated Technical Support Consultant to join our team in providing first-line helpdesk support We run a client focused, fast-paced, team-oriented environment in a very collaborative and supportive atmosphere As a team member, the responsibilities are to respond to and diagnose problems through a variety of platforms Candidates possess a strong understanding of Active Directory, Windows operating systems, Windows updates, and LAN/WAN The candidate will also be a strong multitasker, demonstrate an ability to prioritize issues accordingly, create documentation, be able think outside the box to solve problems, independently research issues, and take pride in providing high-end customer service

Your future duties and responsibilities -Provide first line technical support; answering support queries via phone and email
-Provide a high-quality customer focused experience
-Take ownership of user problems and be proactive when dealing with user issues
-Independently research issues
-Multitasking multiple issues
-Log all issues and resolutions into the help desk tracking system
-Create and Update knowledgebase documentation
-Prioritize tasks to maximize client satisfaction
-Build trust with clients and team members through consistent results
-Support clients in remote offices
-Participate in on-call support responsibilities for the unit outside of regular business hours

Required qualifications to be successful in this role -Strong multitasker
-Windows desktop operating systems (Win10 preferred)
-General networking fundamentals
-Desktop/Laptop Hardware
-Microsoft Office Productivity Software
-Basic Active Directory Functionality
-Well organized
-Must be able to lift 25 lbs

Desired qualifications
-Microsoft Certified Modern Desktop Administrator Associate
-Microsoft Certified Professional
-Cisco Meraki
-MAC operating systems


Skills Business Acumen
Communication (Oral/Written)

What you can expect from us Build your career with us It is an extraordinary time to be in business As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities

At CGI, our success comes from the talent and commitment of our professionals As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership All of our professionals benefit from the value we collectively create

Be part of building one of the largest independent technology and business services firms in the world

Learn more about CGI at

No unsolicited agency referrals please

CGI is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics

CGI provides reasonable accommodations to qualified individuals with disabilities If you need an accommodation to apply for a job in the US, please email the CGI US Employment Compliance mailbox at You will need to reference the requisition number of the position in which you are interested Your message will be routed to the appropriate recruiter who will assist you Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job Emails for any other reason or those that do not include a requisition number will not be returned

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All CGI offers of employment in the US are contingent upon the ability to successfully complete a background investigation Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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