• Technical Support Consultant Jobs in Chandigarh,India - 25175276

  • Basware Corporation India Pvt Ltd

Job Description:

We are looking for a Technical Support Consultant role with experience of 3-6 years preferable in support profile

The Technical Support Consultant has responsibility for the day to day assistance of our clients in the use of our enterprise software application

The Technical Support Consultant will work both alone and with assigned team members to provide support and issue resolution for clients in a timely and professional manner The primary focus will be on troubleshooting issues, data analysis and advanced client education on software functions

Key Role Accountabilities

Develops strong understanding of assigned product solutions and technical platforms

Provide high quality resolutions to customer while meeting defined support standards

Provides detailed technical offshore support on assigned products to Basware customers

Assist customers with understanding product functionality

Prioritize customer support requests and maintain adherence to SLA commitments on all cases

Provide excellent customer service, keeping a continued focus on making our customers life easier and their work more valuable

Ensures customer satisfaction by advising customers on preventive maintenance and configurations

Troubleshoot potential defects and submit to product management with full analysis for bug fixing

Managing your own work queue and ensuring all are progressed and concluded in a timely fashion

Conduct remote sessions & calls with customers to progress issues where needed

Engage with internal departments to improve processes and ultimately customer satisfaction

Perform product installations / set up of environment to assist with trouble-shooting issues

Candidate qualifications

Technical Qualification BE/ Btech IT and CSE | MCA or any equivalent technical degree/qualification

Job Requirements

PL/SQL (Certification would be a plus

Working experience on Oracle/SQL databases (scripts, queries), Microsoft technologies and Microsoft operating systems (client/server environments, IIS)

Working experience with XML, Web Services

Good to have knowledge of integration with SAP/other ERP systems

Good to have knowledge of Purchase to Pay cycle

Customer support experience preferred

Cloud software experience preferred

Excellent verbal and written communication, able to provide advice and coaching via both email and telephone to internal and external customers

Able to handle stress with ease and not get flustered or easily frustrated

Results and goal-oriented, with a strong work ethic

Energetic, assertive, customer-centric personality

Team player with the ability to form strong working relationships with clients and team members

Puzzle solver; likes to tinker and troubleshoot issues Analytical and consultative bent

Ability to handle multiple issues at once, and prioritize that work

Has a strong desire to learn new technology (have a strong technical background such as SQL, web servers, enterprise application support, networking, XML, HTML or other technologies)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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