• Technical Support Associate Jobs in Ahmedabad,India - 25374486

  • Techno wise
  • Save Job
  • 1 - 5 Years
  • Posted : above 1 month

Job Description:

Skills - Excellent English Communication Skill

Working days - 5 Days Working Days

Shift Timings - Night Shift (Shift can start anywhere from 8 pm to 1030 pm and it will go max

by 7 am)

Working Hours - 85 hrs

Week off Sat/Sun Fixed off

  • Must be aware with Microsoft technologies like, AD, DNS, DHCP,IIS, FTP, Terminal- Server and application servers etc

  • Able to aware with common networking Concept like, Ip addressing, VPN, Wi-Fi, Lan, Man, Wan, SSH, Telnet, Firewall, Printer etc

  • Must be TShoot Laptop , Desktop , Printer and other hardware

  • Should be aware with Back up & restore technologies, Types of backup, online & offline backup, Server & Client patching, patch management, windows update, upgrade& downgrade, Software upgrade & downgrade etc

  • Should we aware with system monitor, network monitor, Remote access management, generating & managing report, MDM Reports, inventory report, A/V reports, Risk intelligence report etc

  • Should have knowledge of IT process, Ticket management, solar-wind console management Remote management tools etc

  • Communication ideas both verbally and in written form in a clear, concise, and professional manner

  • Knowledge of network technologies (ie routers, switches, network and routing protocols, DNS/DHCP)

  • Knowledge of Basic/Advance office tools

  • Ability to understand and apply technical concepts

  • Team skills, including the ability to establish and maintain effective working relationships

  • Perform customer service duties and responds to customer requests
  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Any Process - International BPO Type, Technical Process
    Salary : Best in Industry
    Deadline : 10th Jun 2020

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