Job Description:

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IND Pune - Business Bay

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Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success
Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition

BMC Software The Multi Cloud Management Company

Any modern business must do two things really well serve its customers the best way possible, and introduce market-changing innovation At BMC we help you run your business as you reinvent it, with open, scalable, modular multi-cloud management solutions that bridge the divide between legacy and new IT

92 of the Forbes Global 100 rely on BMC to accelerate their digital initiatives With more than 35 years of leadership in IT management solutions and over 10,000 customers worldwide, BMC provides IT solutions that deliver speed, agility, and efficiency from mainframe to mobile to cloud and beyond

BU Description

The Support Services organization under IS&T is responsible for providing L2 support for various applications to all the users within BMC

Primary Roles and Responsibilities

Individual Contributor position reporting to the Manager

Investigate, diagnose and fix the various integration issues reported by users or system reported on webMethods 101

Must be able to go through and clearly understand the webMethods code written in webMethods Flow language and Java

Monitor the logs and various services present on the webMethods Integration server

Monitor, analyze, and resubmit failed transactions

Handle user communication over phone, instant messenger or email

Work with the development team to get defects fixed and enhancements done

Support weekend maintenance activities by suspending and resuming integrations

Handle on call responsibility in rotation (once every 3 weeks)

Support disaster recovery activities

Will have to work in 2nd shift (3PM to 12AM) in rotation (once every 3 weeks)

Willing to work over the weekend and holidays, whenever required

This is support position with some development work involved

Experience/ Qualifications

Preferably a BE/MCA/MCS in Computers/Information Technology

Must have proven experience of 3-4 years handling application support/operations for webMethods, preferably version 101

Knowledge of My webMethods Monitor, Flow services, Optimizer, and Designer

Should be able to read and understand integration code written in webMethods Flow language and Java

Knowledge of webMethods server administration and infrastructure monitoring

Knowledge of FTP, SFTP, and the various adapters used in webMethods

Exceptional analytical and troubleshooting ability

Should have good verbal and written communication skill

Should have basic office applications skills (Word, Outlook, Excel)

Ability to analyze server logs and identify issues

Should have good knowledge of Databases and SQL queries

Knowledge of installation of Certificates and Keys would be a plus

Understanding of ITIL concepts

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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