• Technical Support Analyst Jobs in Pune,India - 25314579

  • Coupa Software Inc.
  • Save Job
  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Coupa Software (NASDAQ COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by the Great Place to Work organization We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally The Coupa platform provides greater visibility into and control over how companies spend money Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management Learn more at wwwcoupacom Read more on the Coupa Blog or follow Coupa on Twitter

Do you want to work for Coupa Software, the worlds leading provider of cloud-based spend management solutions Were a company that had a successful IPO in October 2016 (NASDAQ COUP) to fuel our innovation and growth At Coupa, were building a great company that is laser focused on three core values

1 Ensure Customer Success Obsessive and unwavering commitment to making customers successful

2 Focus On Results Relentless focus on delivering results through innovation and a bias for action

3 Strive For Excellence Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability

Responsibilities Providing 2nd level support on technical issues
Proficiently handles service requests and escalations within guidelines across Severity levels
Coordinate with the Operations teams on deployment and patch management
Work with other business units, including the Integration team, Operations, and Customer Success, as required ensuring strong customer satisfaction
2nd level support on Business Event Monitoring of customer production environments
Create and contribute to the development of knowledge articles in Coupas knowledge-base

Requirements Must be a fast learner, self-motivated, and able to work in a fast-paced environment with atleast 4 to 6 years of Enterprise support experience
Technical background in Linux, Unix and other Operating Systems
Skilled in using XML, HTML and other Web technologies
Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues
Understanding of Procurement domain will be an added advantage
Understanding of Web servers, Application servers and Databases (preferred)
Knowledge and understanding of scripts will be an added advantage
Willing to work in a 24x5 environment including On-call support for weekends

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses Its our people who make it happen, and we strive to attract and retain the best in every discipline

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion

Please be advised, inquiries or resumes from recruiters will not be accepted

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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