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  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success
Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition

Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products Responds to customer inquiries regarding products, features, and compatibility Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and diagnose software issues May suggest configuration changes to improve product performance and meet customer needs Analyzes, researches, and documents issues and adds resolution to knowledge base as input into product development and enhancement cycles May publish knowledge articles for customers to reference in lieu of logging a help ticket Issues that are very complex, technical, and require additional debugging are escalated to the product development team KNOWLEDGE, SKILLS, AND ABILITIES Uses working knowledge of discipline to complete tasks of moderate complexity Applies judgement within defined procedures to determine appr Position Description

The Staff Technical Support Analyst provides technical support for BMC products and related software products Job scope includes, troubleshooting and solving issues of moderate to complex scope related to Server Automation product and integrations Collaborate with other engineers to drive to issues to resolution

Primary Roles and Responsibilities

Respond to and resolve all customer inquiries (via phone, e-mail, WebEx) Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
Act as knowledge champion helping improve the quality of Knowledge Base
Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient
Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience
Positively impacting high value account(s) / customers through working on critical issues
Identifies areas of business improvements and thus solving them with minimum direction
Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better

Qualifications

4- 6 years of hands-on experience in IT Minimum of 3 years working directly on Technical Support Role
Experience in an external customer support role for a Software organisation
Linux/Unix/IBM/Solaris Certification is a plus
Windows certification is a plus
Mandatory skills required on Unix/Linux System security, Provisioning, Patching, LDAP, User Management, Volume Management
Basic Networking Concept, Shell Scripting

Added Advantage

Experience of deploying and supporting BMC Discovery and/or BMC Client Management
Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
Virtualization (VM Hypervisors, template based provisioning, VM administration)
Hands-on experience of troubleshooting on operating systems
Excellent Communication skills & experience on working with global customers
Should be willing to work in rotational shifts

opriate next steps Generally, works independently within defined outcomes and timeframes Receives general guidance on routine, established tasks, and more detailed guidance on new projects or programs EDUCATION AND EXPERIENCE Bachelors degree or equivalent with a minimum of 2 years of professional experience OR advanced degree with no previous professional experience required

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors BMC never asks for payment from individuals seeking employment with the company

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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