Technical Support Analyst Jobs in Pune,India - 25088963

Job Description:

Technical Support Analyst - ( 19002499 )

Description

Join Us as We Make Possibilities Happen

Every action we take as 1ACI redefines whats possible As Innovators, we Envision possibilities As Developers, we Build possibilities As Leaders, we Empower possibilities

At ACI, were not just driving payments at the speed of change

Were Making Possibilities Happen

Our people are the core of our business Our 1ACI team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments As a Technical Support Analyst in Pune, you can help make possibilities happen

Summary

The Technical Support Analyst works within a global team of highly experienced technical individuals to provide technical support to company customers within the fast pace and expanding product stream of Immediate Payments
The day to day responsibilities of this role include being the first point of contact for our customers, troubleshooting technical issues which can include repairing and debugging complex electro/mechanical equipment, computer systems, complex software and network or wireless systems The successful candidate may also be involved in customer installation, training and project work in relation to onboarding customers and products

Responsibilities

Accountable for providing technical support for customers

Working within a fast pace environment to resolve customer issues within SLA

Researches and resolves customer reported issues related to a product or discipline Gathers data, tests and replicates problems Answers questions related to configuration and operation by testing, reviewing code (if available) and reviewing documentation

Work closely with Engineers, Product Owners and Project Teams to resolve customer issues and share best practice

Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security

Minimum Requirements

Experience with working with JAVA

Strong in LINUX/UNIX/AIX/SOLARIS/WINDOWS operating systems

Knowledgeable in TCP/IP networking

Database experience, specifically in ORACLE, DB2, MSSQLServer

OTHER KEY SKILLS

Ability to provide a high level of customer experience

Able to communicate effectively with our global customer base and internal stakeholders

Post Implementation Project Experience

Understanding of Payments Industry

Benefits In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment

Are you ready to help us transform the world of electronic payments To learn more about ACI Worldwide, visit our web site at wwwaciworldwidecomn

Qualifications

MINIMUM JOB QUALIFICATIONS

- Bachelors degree or equivalent experience in Information Technology

- Prefer knowledge on Java, database and shell scripting

- Banking domain/functional understanding will be an added advantage

Primary Location IN-IN-Pune

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