• Technical Support Analyst Jobs in Pune,India - 24983228

  • ACI WORLDWIDE INC.

Job Description:

Technical Support Analyst - ( 19001194 )

Description

Job Description

The Technical Support Analyst works within a global team of highly experienced technical individuals to provide technical support to company customers within the fast pace and expanding product stream of Immediate Payments

The day to day responsibilities of this role include being the first point of contact for our customers, troubleshooting technical issues which can include repairing and debugging complex electro/mechanical equipment, computer systems, complex software and network or wireless systems The successful candidate may also be involved in customer installation, training and project work in relation to onboarding customers and products

Dimensions

Shift coverage ranging from 0200 - 2200

Out of hours on call rotation

Travel required, may be domestic or international

Job Accountabilities

Accountable for providing technical support for customers

Working within a fast pace environment to resolve customer issues within SLA

Researches and resolves customer reported issues related to a product or discipline Gathers data, tests and replicates problems Answers questions related to configuration and operation by testing, reviewing code (if available) and reviewing documentation

Work closely with Engineers, Product Owners and Project Teams to resolve customer issues and share best practice

Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security

Technical Knowledge

Experience with working with JAVA

Strong in LINUX/UNIX/AIX/SOLARIS/WINDOWS operating systems

Knowledgeable in TCP/IP networking

Database experience, specifically in ORACLE, DB2, MSSQLServer

Other Key Skills

Ability to provide a high level of customer experience

Able to communicate effectively with our global customer base and internal stakeholders

Post Implementation Project Experience

Understanding of Payments Industry

Understanding of Transaction Processing End To End

Problem Management Skills - focus on driving problem resolution

Qualifications

Qualifications

Bachelors degree or equivalent experience in Information Technology

Prefer knowledge on Java, database and shell scripting

Banking domain/functional understanding will be an added advantage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th May 2020

Key Skills:

Taking these free online tutorials can help you get your next job

People who search this job also searched for the following Keywords

Sourced**

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status