Job Description:

Basic Information Country

India

State

Maharashtra

City

IND Pune - Business Bay

Date published

13-Sep-2019

Job ID

26090

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success
Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition

BMC Software The Multi Cloud Management Company

Any modern business must do two things really well serve its customers the best way possible, and introduce market-changing innovation At BMC we help you run your business as you reinvent it, with open, scalable, modular multi-cloud management solutions that bridge the divide between legacy and new IT

92 of the Forbes Global 100 rely on BMC to accelerate their digital initiatives With more than 35 years of leadership in IT management solutions and over 10,000 customers worldwide, BMC provides IT solutions that deliver speed, agility, and efficiency from mainframe to mobile to cloud and beyond

BU Description

The Support Services organization under IS&T is responsible for providing L2 support for various applications to all the users within BMC Candidate will be part of the Digital Solutions L2 Application Support team and will be responsible for providing technical support for applications developed in Java, and other SaaS based applications Job scope includes ability to understand the different components of a typical web application and be able to help with technical support related requests and issues

Must have worked in a similar capacity with ability to work as a team and drive requests/issues to resolution

Primary Roles and Responsibilities

Individual Contributor position reporting to the Team Lead

Should be able to understand Java code and be able to code in Java

Must have knowledge of HTML, CSS, and Javascript

Should have the ability to go through the logs and debug application issues

Investigate, understand and help the users with their requests/issues

Handle user communication over phone, instant messenger or email

Work with the development team to get defects fixed and enhancements done

Support monthly maintenance activities done over the weekend

Handle on call responsibility in rotation (once every 3-4 weeks)

Support disaster recovery activities

Will have to work in 2nd shift (3PM to 12AM) in rotation (once every 2-3 weeks)

Willing to work over the weekend and holidays, whenever required

This is technical support position with some development work involved

Experience/ Qualifications

Preferably a BE/MCA/BCA in Computers/Information Technology

Must have proven experience of 3-4 years in a similar capacity

Should have a good understanding of how web applications in general work

Must have Java programming knowledge

Must have knowledge of HTML, CSS, and Javascript

Good knowledge of Databases and SQL queries

Knowledge of Angular JS, NodeJS, and Python would be a plus

Knowledge of Artificial Intelligence / Machine Learning would be a plus

Ability to analyze application logs

Good verbal and written communication

Should have basic office applications skills (Word, Outlook, Excel)

Creating Knowledge base of issues and their resolution

ITIL knowledge

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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