• Technical Support Analyst I Jobs in Bangalore,India - 25340699

  • Lithium
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

If you want to accelerate your learning and career growth in a forward-looking company, stop thinking about doing the same thing repeatedly Instead, think about the impact you could be having above and beyond your current role

Who are we looking for

If youre interested in being part of an amazing team that is a customer satisfaction leader and is working towards being one of the top global software support organizations, heres where youd be able to make a difference
Help our customers understand the true potential to the software through ensuring that their answers are provided both timely and accurately
Solve complex problems in an effective and measured manner Youll be working with technical teams as well as non-technical teams, so youll need to be able to translate business needs and problems into technical solutions
Contribute to a detailed and comprehensive knowledge base that our clients and internal
consumers can use to solve their own challenges without needing to get a hold of you
Sustain our 97 PERCENT customer satisfaction rating by providing phenomenal, personalized support with our great customers

Realistically, we need a customer focused individual who understands various web technologies, databases and tools who wants to roll up their sleeves and get their hands dirty Most important is the ability to truly critically think through a problem, come up with viable solutions and present it to a customer in a positive manner

This position could have 24/7 on-call rotation responsibilities, so please be aware of this prior to applying

Desired Qualities & Skills

If you can accomplish the above, youve got what it takes Our Analyst Is are responsible for providing our customers with extraordinary customer service and support via primarily email and WebEx In addition to having a technical aptitude, our team members need to possess customer service skills that make the company shine and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy This role is a step up from entry level technically and is responsible for helping elevate the technical knowledge of the broader team This means a proficiency with web design or development, basic programming, script languages, and relational databases is experience that is helpful and constantly being used here If your background includes a strong social web interest, thats a serious plus!

Skills

To help you out in figuring out what were looking for, here are some examples of the skills our current team has (or could use) Not having all the skill sets will not discount you from consideration as we are looking to round out our team effectively! Many of these are simply plusses and should be showcased

1-3 years of experience in customer and/or technical support roles, ideally analyzing and supporting web applications
Previous demonstrated experience in one or more of the following technical domains
o Web 20 architecture and solutions
o HTML, CSS, DHTML, JavaScript
o Relational databases (Oracle, MySQL)
o Networking (TCP/IP, SSL, HTTP, etc)
o JSON and XML data solutions
o REST API
Expertise in supporting complex Enterprise software solutions (ERP, CRM, etc) instead of more typical technical support We dont follow a script here and expect our analysts to make judgement calls
Excellent written and spoken communication skills
Able to communicate effectively between teams and individuals of varying technical expertise
Familiar with the latest trends in social channels (forums, Facebook, Twitter, etc)
Able to multi-task effectively while working on customer issues
Willingness to travel occasionally when the need arises (<10 PERCENT )

Why you should join our team

We have a technical bootcamp in which youll learn how to work with our products, focus your attention on the right things that our customers need and understand how to empathetically work with our customers Our motivation is to truly make a difference on each case by responding quickly and with high quality We earn the loyalty and trust of our customers by setting a new standard for amazing support every interaction, every day At Khoros, we encourage our employees to be real In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

Key Skills:

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