• Technical Support Account Manager Jobs in United Kingdom - 25327549

  • United Kingdom, Uk
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Technical Support Account Manager ( 19002475 )

General Description

Technical Support Account manager (TSAM) EMEA

As a Technical Support Account Manager for the Software Monetization team, you will be responsible for building and maintaining relationships with our largest customers who operate in complex environments, who have high demands, and who have different requirements to most other customers


You will be the customers single technical point of contact in the Gemalto Sentinel team for the post-sales lifecycle
You will work alongside the Professional Services team to understand, support, and document product customizations and turnkey solutions
You will provide a high level of attention and impeccable professionalism combined with an understanding of the customers environment
You will resolve clients questions and/or problems in the areas of product usage, functionality, and bugs/enhancements
You will be a significant contributor to the Sentinel Customer Success program ensuring customers receive value from Sentinel products


Programming knowledge with one or more of; JAVA, NET, or C

Familiarity with any or all of; Windows, Linux, networking, and SQL

Outstanding written and verbal communication skills Fluency in additional languages are an advantage but not essential

Is a customer focused, detail-oriented and results driven individual with excellent organizational, collaborative, and interpersonal skills

Bachelors Degree (BSEE or BSCS preferred) or equivalent experience

Primary Location GB-Camberley

Job Engineering Solution & Services

Schedule Full-time

Employee Status Regular

Job Type Experienced

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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