• Technical Support Account Manager Jobs in Germany - 23843299

  • Germany

Job Description:

Technical Support Account Manager (TSAM) ( 19001980 )

General Description

With over 30 years of experience, the Sentinel software monetization portfolio from Gemalto provides software companies and intelligent device vendors with software licensing, protection and entitlement management solutions that help them expose the value of their software and drive business growth Whether in the cloud, embedded in hardware or installed on premises, the Sentinel portfolio helps customers extract the most value from their software Gemaltos Sentinel is the most trusted brand in the software industry for secure, flexible and future-proof software monetization solutions

As a Technical Support Account Manager for the Software Monetization team, you will be responsible for building and maintaining relationships with our largest customers who operate in complex environments, who have high demands, and who have different requirements to most other customers


You will be the customers single technical point of contact in the Gemalto Sentinel team for the post-sales lifecycle

You will work alongside the Professional Services team to understand, support, and document product customizations and turnkey solutions

You will provide a high level of attention and impeccable professionalism combined with an understanding of the customers environment

You will resolve clients questions and/or problems in the areas of product usage, functionality, and bugs/enhancements


To do this job, you must have programming knowledge with one or more of; JAVA (preferred), NET, or C; experience with Linux and/or Solaris; and familiarity with public key cryptography concepts, networking, SQL and Tomcat

You must be fluent in German and English with excellent written and verbal communication skills Additional languages are an advantage but not essential

We would like someone to join our team who is customer focused, detailed-oriented and result driven individual with excellent organizational, collaborative, and interpersonal skills

You need to have a Bachelors Degree (or similar) or relevant work experience

We are looking for someone with (preferred) 3-5 years of experience within a customer support environment

What we offer

Exciting projects in a future orientated technology area with a broad range of B2B clients

Many opportunities for career development in an international company

Working in a dynamic and international team

Attractive compensation and 30 days leave

Other additional services, such as flexible working hours, an extensive range of further training and a canteen

Primary Location DE-BY-Munich

Work Locations Munich

Werinherstrasse 81

Munich 81541

Job Engineering Solution & Services

Schedule Full-time

Employee Status Regular

Job Type Experienced

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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