• China

Job Description:

About the opportunity Department Description

Investment Management Global Production Services provides technology application support services for Fidelity Internationals investment management divisions We support traders, fund managers, research analysts and investment operations staff in all international locations Our regional teams are based in Canada, London, India, China, Hong Kong and Tokyo

Purpose of your role

The successful candidate would be expected to provide application second line support services for fixed income platforms used by investment management business users The role requires the candidate to be able to perform the following prime functions

Service request management Respond to end user requests in a timely manner Pro-actively identify opportunities to offer an improved service to business users by developing a deep understanding of business processes and listening to on the ground challenges faced by the business teams Partner with business teams; do not always wait for requests for help
Incident management Troubleshoot production issues and find root cause through analysis Candidate needs to provide resolution or escalate the incident to appropriate support team within defined service level agreement (SLA) If escalated, then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to the business Communicate effectively with business users throughout the incident
Problem & change management Identify and drive the production changes required to bring stability to production environments Review application releases and infrastructure changes; look for conflicts or concerns to pro-actively avoid unnecessary business disruption Perform application health checks to ensure operational readiness after the completion of changes
Support & operations Perform routine operational tasks such as morning checks to confirm application readiness for business use etc Adhere to audit and compliance requirements, improve platform stability
Communication and reporting Regular communication to business and technology stakeholders in person or via emails, phone, chat, as desired by customers Ensure effective handovers take place to support team members in other locations
Continual improvements Identify, suggest and implement continual improvements through automation or process changes
Comfortable with shift rotations across the global team to cover UK and Canada hours, on-call and handling any weekend activity during major release, BCP etc

Key Responsibilities

Provide application support to wide range of investment management business applications; primarily responsible for supporting critical fixed income platforms and their integration with upstream and downstream systems
Manage support transition for new applications and functional changes from delivery teams
Contribution in enhancements for existing product as individual contributor
Work closely with the project manager and to understand & report back regular status of assigned tasks
Strict compliance to support processes; adherence to FIL Global Production Services policies
Perform regular knowledge sharing through documentation and training sessions to other members
Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends)
Experience in working for validating and performing DR transitions

Experience and Qualifications

MSc / BE / BTech / MCA or equivalent degree from a reputable university
3 - 6 years or above of relevant industry experience developing or supporting IT applications
At least 3 year of relevant experience in a production services role
Financial domain (investment banking / asset management) working experience
Experience working with multi-cultural and geographically disparate teams
Experience of ITIL service delivery, preferably with a formal ITIL qualification

Essential Skills

Hands on experience supporting applications that use the following technologies Oracle databases; well versed with database SQL queries and should be able to write medium to complex SQL queries
Unix and Windows platforms
Unix shell or Powershell scripting
C# and Java/J2EE applications
Enterprise messaging products (preferably MQ Series)
Batch scheduling tools Control-M, Autosys etc

Familiar with data analysis in Excel (VBA scripting and/or statistical analysis experience a plus)
Knowledge of buy side fixed income investment management process and financial instruments
Strong analytical and troubleshooting skills

Desirable Skills

Experience in automating real time application monitoring (ideally using ITRS Geneos)
Understanding of FI quant and analytics
Good understanding of release and deployment management process
Experience in stored procedures and database development in Oracle 11g or above using PL/SQL
Experience in the production failover and disaster recovery
Excellent written and oral communications skills, including interaction with business users and senior technology stakeholders
Customer focused strong service ethic
Good analytical, problem-solving and documentation skills
Able to prioritize work; good time management skills
Able to work on own initiative with minimal direction
Quick responsive behaviour
Conscientious, with good attention to detail
Ability to adapt to changing business needs
Calm approach under pressure
Exposure to DevOps and Agile delivery processes
Financial certifications - Claritas, CFA foundation etc

About you

About Fidelity International Fidelity International offers world class investment solutions and retirement expertise As a privately owned, independent company, investment is our only business We are driven by the needs of our clients, not by shareholders Our vision is to deliver innovative client solutions for a better future

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference While we take pride in the excellence of our investment solutions and client service, we know we can always do better We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation Above all else, we always put our clients first

Find out more about what we do, our history, and how you could be part of our future at


Applying to this Job Role Please note you are only required to upload your CV/Resume to the application screen

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

Key Skills:

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