• Technical Specialist - Cisco/VoIP Jobs in Chennai,India

  • Technolo Software Solutions Pvt.Ltd

Job Description:

- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms

- Provide Level-3 support to Operations and Delivery to drive incident resolution

- Recommend improvements in hardware and software to drive platform stability

- Perform Sizing and Capacity management of Cisco UCCE elements ICM, CCVP, CUCM

- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices

- Consult on high severity incidents and complex work orders

- Assist in the planning and implementation of ICM & UCCE upgrades, patches and enhancements

- Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption

- Consult on preventive maintenance activities to ensure platform stability

- Identify opportunities to drive platform efficiencies

- Partner with Operations on issues related to ICM-UCCE platforms

- Proactively manage platform and component life-cycle to ensure stability and interoperability (at points of integration)

- Have clear understanding on VOIP protocols like SIP, H323 and MGCP

- Should be aware of ITIL process

- Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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