• Technical Specialist Associate - UNIX and DB Jobs in Bangalore,India


Job Description:

Technical Specialist Associate - UNIX and DB The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvaults customer base This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution This position is part of our UNIX and DB group in our Customer Support Center This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row We offer innovative training, interesting colleagues, and the opportunity to grow with us Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware We are a source of expertise for not just our customer base but also our partners and consultants on site

Why Commvault

You get the Freedom to make an impact, together We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun Although we hail from all walks of life and speak dozens of languages, were passionate about equality and integrity We go beyond each and every day

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team

Position Responsibilities include

Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem
Providing best-in-class phone based support for a variety of complex, time critical issues
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums

Position Requirements include

At least 5 years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills
Strong multi-tasking and prioritization skills
Strong written and verbal communication skills
Excellent team player

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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