• Technical Specialist Associate - Client Group Jobs in Bangalore,India

  • COMMVAULT SYSTEMS

Job Description:

Technical Specialist Associate - Client Group Position Responsibilities include

Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem
Providing best-in-class phone based support for a variety of complex, time critical issues
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums

Position Requirements include

At least 5 years of technical/customer support experience
Excellent knowledge of VMwareHyper-V - Implementation and configuration of VMware Cluster environments Knowledge of the full feature set available in VMware Advance Troubleshooting of VMware Issues - Implementation and configuration of HyperV Cluster environments would be desirable Knowledge of the full feature set available in HyperV Advance Troubleshooting of HyperV Issues Desirable but not essential
Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies and and TCP/IP and DNS
Understanding backup theory and design Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS) Strong understanding of Windows clustering Advance knowledge of Microsoft Active directory Recovery knowledge of Microsoft operating systems and applications
Linux Skills
Previous experience troubleshooting enterprise environments
Strong customer relations skills
Strong multi-tasking and prioritization skills
Strong written and verbal communication skills
Excellent team player

Why Commvault

You get the Freedom to make an impact, together We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun Although we hail from all walks of life and speak dozens of languages, were passionate about equality and integrity We go beyond each and every day

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
COMMVAULT SYSTEMSarfix

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