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  • 0 - 1 Years
  • Posted : above 1 month

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service, customer access, pre-sales, post-sales, and service delivery Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems


  • Working from a standard protocol and utilizing documented processes to respond to customer issues Some judgment may be used to supplement the outlined process

  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems

  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty)

  • Begin to proactively assist customers to avoid or reduce problem occurrence

  • Work is often reviewed by Supervisor or Team Lead

Education and Experience Required

  • High school education or Equivalent To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education

Knowledge and Skills

  • Articulate in excellent written and verbal communication skills

  • Experience in customer facing role either remote or face to face

  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming

  • Demonstrated problem solving skills

  • Accuracy in data entry

  • Excellent fluency in language to be supported

  • Experience in a phone based remote role, e- support, e-chat, or similar

  • Familiarity with computer technology

  • Desirable Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems


Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 08th Apr 2020

Key Skills:

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