• Technical Solutions Rep II Jobs in Bangalore,India

  • DXC Technologies

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems

Responsibilities

Working from a standard protocol and utilizing documented processes to respond to customer issues Some judgment may be used to supplement the outlined process
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty)
Begin to proactively assist customers to avoid or reduce problem occurrence
Work is often reviewed by Supervisor or Team Lead

Education and Experience Required

High school education or Equivalent To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education

Knowledge and Skills

Articulate in excellent written and verbal communication skills
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, e- support, e-chat, or similar
Familiarity with computer technology
Desirable Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

Company
DXC Technologiesarfix

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