Technical Solutions Engineer Jobs in Hyderabad,India - 25090334

Job Description:

Meet Our Team

We are face of Pega Our aim is to Providing world class technical support and advice on the use of Pegasystems Products and Applications We make it easy, pleasant, and rewarding for our customers to work with us You will be working along with best colleagues and customers across the globe

Picture Yourself at Pega

The Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues This position develops customer satisfaction and loyalty by providing superior support services for Pegas products The TSE uses their understanding of Pegasystems products, the technical environment in which they run, and our customers business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS

What Youll Do at Pega

Provide exceptional customer support and relationship management
Respond promptly to customer, customer support, and engineering inquiries to handle and resolve customer issues
Work with field engineers to assist on-site teams in resolving complex issues
Become a subject matter expert in product functionality and use to drive customer based Solutions

Who You Are

2-4 years of development/product support experience
BE or Masters Degree in Computer Science or Electronics & communications
Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)
Demonstrated effective oral and written communication skills, including poise in pressure situations
Independent thinker, but good team player
Excellent customer relations skills and organization skills
Ability to work in a flexible, team environment
Strong analytical and problem-solving skills
Ability to identify, propose and implement Solutions

What Youve Accomplished

Strong analytical and problem-solving skills
Should have extensive experience at Core Java, JSP, Servlets and JDBC
In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems

Pega Offers You

Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay bonus incentive, employee equity in the company

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