• Delhi Ncr
  • Save Job
  • 1 - 5 Years
  • Posted : above 1 month

Job Description:

Job Description - Inbound / Outbound Technical Support

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing

Roles & Responsibilities
o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures
o Clarify Customer requirements; probe for and confirm understanding of requirements or problem
o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical
o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing

Candidate Profile-
o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience
o Salary upto 5 LPA
o Excellent verbal skills in English Language
o SERVER knowledge is must
o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010
o Flexible with 24/7 Environment

Certifications (Preferable)-
o Exam 70-640(Windows Server 2008)
o Exam 70-662(Exchange 2010)
o Exam 70-321(Deploying Office 365)
o Exam 70-323(Administering Office 365)

Additional Benefits-
o Two-way A/C cabs (Concentrix was awarded for best in industry transport service)
o Medical insurance worth 1 lakhs
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories

For telephonic interview or to inquire about more job openings, please connect with Concentrix Hiring Specialist

Gufran 8860634828 or email your resume gufranahmadconvergyscom


Abhay9999798530 or email your resume
Abhaychanotiyaconvergyscom)

OR Walk-In at below mentioned address

CONCENTRIX Recruitment Center, Bestech business tower sector 48 sohna road , Ground Floor, Near Huda City Metro Station Gurgaon - 122002, Haryana, India

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations
Role : Associate/Senior Associate -(Technical)
Salary : Not Disclosed by Recruiter
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

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