• Technical Solutions Cons III Jobs in Bangalore,India

  • DXC Technologies

Job Description:

Requisition ID

51113856

Posting Date

Category

ES - Services

Job Family

ES - Customer Solution Center-Techn

Location

Bangalore, KA IN

Schedule

Experienced

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process
Review and may resolve complex business issues
Excellent communication skills Add case resolution to KMS
Understand and utilize Information Technology Information Libraries (ITIL)
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Partners frequently with the Sales Pursuit team

Education and Experience Required

Vocational apprenticeship/certification completion May be technical or non-technical May include on- the-job training in addition to studies In some locations, completion may be recognized by diploma Advanced programs may be 2 years Associate degree first attainable degree at the post-high school level Typically 2 year completion beyond High School level (ie, Associate of Arts, GCE A level (Singapore), etc) or equivalent experience BA/BS or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable

Knowledge and Skills

Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support
Partners frequently with the Sales Pursuit team
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Company
DXC Technologiesarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status